VoIP Tier 1 Tech Support                                                  

Responsibilities

• Ensure the highest levels of customer satisfaction
• Serve as initial escalation point for technical support issues (Tier 1)
• Troubleshoot and report VoIP performance issues
• Responsible for resolving customer requests/issues in a timely manner
• Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages and communicating these to the Customer Care Director
• Able to work under pressure in a fast paced environment and take direction from other team members
• Responsible for maintaining familiarity with products and services provided by InPhonex/VarPhonex 

Job Requirements

• 2+ years experience deploying and/or testing VoIP systems or solutions
• 2+ years experience in telecommunications
• 2+ years isolating and repairing VoIP system faults/mis-configurations and/or determining interoperability issues
• Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches
• Familiarity with VoIP devices, i.e. Linksys PAP2, SPA 9000, and “soft phones”
• Excellent analytical, troubleshooting and customer service skills
• Good written and verbal communication skills in English, and Spanish or Portuguese